We carry this emphasis on strong client communication through to our partnership-whether that’s weekly chats or quarterly face-to-face meetings. You can call or email them as much as you need, without incurring extra fees! Plus, their dedicated virtual bookkeepers are incredibly accessible. Their support team’s number one goal is to ensure customers are happy on their platform. We knew Bench was the right fit because they also value their customers just as highly as we do. It’s why our award-winning Support team answers the phone in 3 rings or less and never transfers callers to another department. Get more stories on the technical aspects of life-visit our technology page.Shared values are a huge factor in the success of most partnerships.Īs FreshBooks users know, customer service is very important to us. In the tech sector’s constantly shifting landscape, Bench is more than just a firm that modernizes accounting it’s one of a growing number that have chosen to plant its roots deep in Vancouver to grow the future right at home. “There’s a palpable electricity running through our company right now we’re thrilled for 2016,” Crosby says. “A milestone like this shows that we’ve grown past the startup title.” The publicity that comes with this accolade has given the Bench team a strong sense of pride and validates what they’ve all been working for. “The distinction has been exciting within the Bench walls,” he explains. More support for these private institutions would be a great starting point in fixing the disproportionate amount of people who are graduating compared to the amount that we need to graduate.” He mentions BrainStation and Lighthouse Labs in Vancouver, which help young people top up or supplement university degrees with their bootcamps.Īs for being recognized on Forbes’s esteemed list of millennials, Crosby says sometimes the factors are just right. We have many private companies springing up that offer that education. “If we want to have a lot of tech companies, we’re going to have to facilitate our education systems to support what tech companies need: engineers and designers. So how can Vancouver best foster the growth of its ambitious tech entrepreneurs in a competitive market? “Simply put, we need to graduate more engineers,” says Crosby. “Vancouver is crawling with problem-solvers: intelligent, young individuals who are willing to rally behind great companies that treat them well and give them autonomy.” “Being one myself, I’m allowed to say this: Vancouver has a critical mass of nerds,” Crosby says. It’s precisely that laying out and nurturing of the soil, so to speak, that is crucial when cultivating talent locally. Hootsuite’s CEO Ryan Holmes was actually a major investor in Bench, and offered expertise that had a positive impact on the business beyond the investment. The videogame industry laid the foundation for brilliant software engineers to find a home here, Crosby says, and then companies such as Hootsuite came along and built the framework for the tech industry. “Vancouver is a great outlet for creativity, and the tech industry benefits from it.” Ultimately it doesn’t matter where you make it, as long as you do.Īs the technology scene in Vancouver starts to bloom with a second generation of entrepreneurs, companies like Bench are benefitting big time, and it’s certainly incentive to stick around. “The importance of a balanced, healthy lifestyle is realized in our city: we have space, we’re close to wilderness and adventure,” Crosby says. The answer to both questions was Vancouver. “When setting up shop, we had to consider two things: Where do we want to live for the next 10 years, and where are the talented people that are going to help us build this company?” “I don’t think we need to live in another city’s shadow,” says Crosby, Bench’s CEO. The company has grown from its original three to what is now 200 employees, all while keeping operations in downtown Vancouver-a testament to the fact that a tech company doesn’t have to originate in, or relocate to, Silicon Valley to succeed. For this innovation, Crosby just landed the top spot on Forbes’s prestigious 30 Under 30 list in the Enterprise Technology category. In 2012, they added designer Adam Saint to the team, which also led to their induction into the incubator Techstars NYC.īench was created with the goal of removing the pain of accounting by pairing business owners with a professional North American bookkeeping team and elegant software for a monthly fee. That’s why in 2010, he and Jordan Menashy started figuring out how they could innovate the accounting space, and co-founded Bench Accounting. Ian Crosby has always had an obsession with solving problems in ways that no one else ever thought to.
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